“Coffee badging” symptom of need to redefine knowledge work

As some employees are being called back to the office, many are subtly protesting by returning to the office for as little time as possible, Frank Weishaupt, CEO of Owl Labs in Boston, told FOX Business. “Coffee badging is when employees show up to the office for enough time to have a cup of coffee, show their face and get a ‘badge swipe’ — then go home to do the rest of their work,” said Weishaupt. His firm, Owl Labs, which makes 360° video conferencing devices, did a deep dive into the trend’s data. The new trend of “coffee badging” at work is apparently in response to companies’ requirements that more employees return to the office. “Our 2023 State of Hybrid Work report found that only about 1 in 5 workers (22%) want to be in the office full time, with 37% wanting hybrid work options and 41% preferring to be fully remote,” said Weishaupt. 

https://www.foxbusiness.com/lifestyle/coffee-badging-job-trend-business-leaders-high-alert

This phenom is a symptom of the struggle to redefine knowledge work that has been decentralized out of commute-in offices thanks to information and communications technologies that emerged more than four decades ago with the innovation of microcomputers, personal communication devices and the mass market Internet. The momentum and urgency of which increased considerably with the public health measures to slow the COVID-19 pandemic.

Some organizations have resisted the decentralizing trend, insisting their staffs must commute to centralized offices to collaborate in person. But “coffee badging” shows not everyone is on board with the idea – or that any meaningful collaboration is taking place. Particularly if they are showing up to work in a cubicle when they could just as easily get their work done in a home office and avoid wasting an hour or more a day commuting.

The redefinition of knowledge work will require deeper thought in the ICT and post COVID-19 era that has fundamentally altered it. It is no longer about showing up at a set location at a predefined time schedule — two of Dave Rolston’s “dead kings” of work. The new definition will must center on outcomes and goals and how information is developed and communicated to further a knowledge organization’s mission.